Privacy Statement
We have a general duty under the Privacy Act and the Code of Banking Practice to keep information we hold about you confidential except in certain circumstances (for example, where the law requires us to disclose information about you or where you agree to us disclosing your information).
We are also bound by the Privacy Act and the National Privacy Principles (NPPs) regulated by the Federal Privacy Commissioner to guide us in our responsible handling of personal information.
The ING DIRECT Privacy Statement provides an overview of the key aspects of our Privacy Policy in relation to your personal information including:
Collection of your personal information from you or other sources:
ING DIRECT only collects such personal information as is necessary to manage your account and to communicate with you about us and the products and services we offer. We also collect any personal information necessary for the purposes of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
You consent to our use and disclosure of your personal information as outlined in this privacy statement. If you do not provide your personal information, we may be unable to provide you with an appropriate level of service.
Use and Disclosure of your personal information:
There may be occasions where we need to disclose your personal information to:
(i) Other financial institutions
To other financial institutions, such as banks, credit unions and building societies, in order to set up and manage your account and manage banking transactions.
(ii) Other organisations
Other ING Group entities and third parties, such as:
- ING Group companies in order to service other ING products you may have within the Group and portfolio analysis;
- ING Group entities located overseas for account administration and security purposes;
- ING Group entities for marketing purposes;
- Organisations undertaking reviews of the accuracy and completeness of our information;
- Authorised organisations providing confidential mailing services, maintenance of our information technology systems, and printing of our standard documents and correspondence;
- Organisations providing analysis and research to ING DIRECT regarding our products, services and customer relationships;
- Our solicitors, valuers and insurers for our loan products; and
- Credit reporting or information verification agencies in order to obtain and provide details of credit history or status or to verify other information about you including your identity.
We only disclose personal information to such organisations for the provision of the specified services.
Personal information will only be disclosed to other third parties if we are permitted, authorised or required to do so by law; you have authorised us to do so; or it is necessary to assist with law enforcement.
Access to your personal information:
You may request access to the personal information that we hold about you, your account(s) and any other ING DIRECT products or services by contacting us directly on 133 464 or by writing to the ING DIRECT Privacy Officer at GPO Box 4094, Sydney, NSW, 2001. Requests for access to your personal information may only be made by you.
Receipt of further ING Group information:
We, or other ING Group entities, may provide you with further information about ING Group products and services. You may elect not to receive further information about us or ING Group products and services by contacting us online, calling or writing to us. If you have provided an email address to us, we may contact you using that email address, including to provide you with information about ING DIRECT or our products.
Updating your personal information:
ING DIRECT relies on the accuracy of information that you supply to us. If any of your personal information is incorrect, has changed or requires updating, please assist by either:
- updating your details in the "My Personal Details" section found in your menu selection after you log in; or
- contacting us by phone with your client number ready.
Use of internet cookies:
ING DIRECT, like most major websites, use cookies to record aggregated statistics on the number and source of visitors to our website. Cookies are files that web servers place on a user's computer and are designed to store basic information such as how you found our website. We never store any personal customer information in cookies.
Our privacy statement may be updated from time to time, as we strive to improve the standard of service we provide to you.
If you would like further information regarding privacy, you can review our current ING DIRECT Privacy Policy online or request a copy by either calling or writing to us.
This privacy statement applies to ING Bank (Australia) Limited and to its trading name ING DIRECT.
