Mortgages News & Hints

 

Apply Online (LIXI) Upgrades

Following a major project being rolled out by ING DIRECT, brokers now have the ability to submit loan variations online by logging in to the secure section of this website through the 'login' button located above right.

In addition to this major enhancement, there have been improvements made to the new business online submission pages. Brokers also have much more information available on their existing customers.

The following helpcards have been developed to help brokers navigate these changes:

 

 - For the help card to assist with submitting a variation online, please click here.

 - For the help card to assist with submitting a new deal online, please click here.

 - For the help card to outline what customer details are now available to brokers, please click here.

 

Register with ING DIRECT Panel Solicitors

Through Gadens' and Galilee's websites:

 - Gadens (NMS system) - https://www.gadensnms.com.au  

 - Galilee (GOLD system) - http://www.galilee.com.au

 

Brokers will receive updates with information regarding the settlement of their customers' loans, including:

 

 - Paralegal handling the file and contact details

 - Confirmation that instructions have been received

 - Notification that documents have been sent and further document tracking

 - Confirmation that settlement has been booked, certified for and taken place

 

In addition, once registered with our panel solicitors ING DIRECT accredited brokers will have the ability to view their customers' Letters Of Offer online (see below).

 

If you are not currently registered for access to the solicitors' websites, you can arrange this by contacting the solicitors directly on:

Gadens (NMS system) - avandenberg@nsw.gadens.com.au

Galilee (GOLD system) - web.support@galilee.com.au

 

Viewing of Letters Of Offer

ING DIRECT accredited brokers now have the ability to view and review their customers' Letters Of Offer from our solicitors' websites.  

The following documents have been provided from our solicitor partners with instructions on how to access the Letters Of Offer from their websites:

  - Gadens (NMS system)

  - Galilee (GOLD system)

The service will be available to accredited brokers as follows:

 - The relevant solicitor will send an email directly to the broker once the Letter Of Offer has been prepared and dispatched

 - Brokers can log into the relevant solicitors website and view the Letter Of Offer

 

Handy Hints

ING DIRECT has put together a detailed guide to assist with correctly completing our Serviceability Calculator. Please see the 'Broker Guide to the Serviceability Calculator' as follows.

• Broker Guide to the Serviceability Calculator

Home loan jargon aside, here you can find a range of handy hints that simplify various processes and components of mortgages.

• Handy Hints - Improving Conversions - Credit Policy
• Handy Hints - Improving Conversions - Application Process
• Handy Hints - Broker Support - who can help me?
• Handy Hints - 5 good reasons to use ING DIRECT

 

Home Loan Application Process

For a step by step flow chart of the ING DIRECT home loan application process

click here.

 

First Home Buyer Info

 

You can select and print the latest FHOG form for each state below. Simply select the state / property where the property is located, print and complete the form, and send it in, along with supporting documents to:

FHOG Team
ING DIRECT
GPO Box 4094
Sydney NSW 2001

For a state break up of FHOG Acceptable Certifiers, click here.

State or Territory	Link to Office of State Revenue
ACT	www.revenue.act.gov.au
NSW	www.osr.nsw.gov.au
NT	www.nt.gov.au
QLD	www.osr.qld.gov.au
SA	www.revenuesa.sa.gov.au
TAS	www.treasury.tas.gov.au
VICT	www.sro.vic.gov.au
WA	www.dtf.wa.gov.au