About Us

Why choose ING DIRECT? To learn more click here

About ING DIRECT Australia

ING DIRECT Australia (the trading name of ING Bank (Australia) Limited) is Australia’s fifth largest retail bank, with approximately $36 billion in mortgages and $22 billion in deposits.

Being a ‘branchless’ bank, we are committed to maintaining a healthy and strong relationship with our mortgage brokers. After all, you are a vital touch-point for potential home loan customers.

Key statistics about us

ING DIRECT Australia

• employs over 900 staff
• is headquartered in Sydney and operates a 24 hour contact centre in Tuggerah NSW
• has received a long list of accolades including:
  • Best Broker Support (Mortgage Professional Australia Broker on Banks 2009),
  • Best Industry Service Award (Australian Mortgage Awards 2008),
  • Best Contact Centre in the Financial Services Sector in Australia (Global Reviews 2009),
  • Australia’s Most Trusted Brand 2008 (Reader’s Digest)
• is committed to customer service and consistently achieves among the highest customer satisfaction ratings in the market

Key facts about ING DIRECT Australia

• 5th largest retail bank in Australia
• Holder of an Australian banking licence since 1999 and regulated by the Australian Prudential Regulation Authority (APRA), like all other Australian banks 
• Over 1.45 million customers in Australia
• Savings of Australian customers are invested in high quality Australian assets. ING DIRECT Australia does not invest in shares or in overseas mortgages.
• ING DIRECT is the world's leading direct savings bank and is wholly owned by ING Group.

Key facts about ING Group

• Is one of the largest savings bank in the world (according to McKinsey report based on data from 31/12/2007)
• A global financial company offering banking, insurance and asset management
• Over 85 million customers

To find out more about ING Group click here.